AT&T to Reimburse Customers After Major Outage
AT&T has announced that it will reimburse customers affected by a recent hours-long cellular and internet outage. The company plans to automatically apply a $5 credit to each account, which is the estimated average cost of a full day of service. The credits will be applied within two bill cycles and are eligible for AT&T Wireless customers only. The offer does not apply to AT&T Business, AT&T Prepaid, or Cricket accounts. AT&T acknowledged the frustration caused by the outage and apologized for the inconvenience. The company is committed to improving its services and preventing similar outages in the future.
Reimbursement for Impacted Customers
AT&T has announced that it will reimburse customers affected by a major hours-long cellular and internet outage. The company plans to automatically apply a $5 credit to each account, which is equivalent to the estimated average cost of a full day of service. The credits will typically be applied within two bill cycles.
However, it's important to note that the reimbursement offer is only applicable to AT&T Wireless customers. Those with AT&T Business, AT&T Prepaid, or Cricket accounts are not eligible for the reimbursement. AT&T spokespersons have stated that there will be alternative options available for these customers, but did not provide specific details on the compensation plans.
Apology and Commitment to Improve
AT&T has apologized for the network outage and acknowledged the frustration it has caused for its customers. The company understands that the outage may have impacted customers' ability to connect with their loved ones, friends, and even disrupted essential communication for small business owners.
However, in its statement, AT&T reassures its customers of its commitment to reliably connect them anytime and anywhere. The company is taking steps to prevent similar outages from happening in the future, prioritizing continuous improvement to ensure that their customers stay connected.
Impact and Resolution
More than 70,000 customers were affected by the outages on Thursday, with cities like Austin, Houston, San Antonio, Indianapolis, Chicago, Atlanta, Miami, Dallas, and New York City being the most affected. The outage was first reported at 3:30 a.m. Eastern Time and was marked as resolved approximately four hours later.
AT&T attributed the outage to an error in the process of expanding its network. Cricket, a subsidiary of AT&T, also experienced outages during the same period, resolving the issue around two hours after it was publicly announced. Cricket customers affected by the outage may also be eligible for compensation, with details to be provided once the outage is fully resolved.
