Internet Outages in Portland Continue as Xfinity Customers Await Restoration
Thousands of Xfinity customers in Portland remain without internet service due to the recent winter storm.
Communication Issues Frustrate Xfinity Customers
Robb Moretti and many other Xfinity customers in Southwest Portland have been without internet access since the winter storm hit the state. Despite the passage of a week, Xfinity has not restored their network and cable access. Moretti expressed frustration over the lack of communication from Xfinity regarding the estimated restoration time.
To seek clarification, numerous customers took to an Xfinity forum, voicing their concerns over the lack of internet service and the need for better communication from the company. On Saturday morning, Xfinity finally acknowledged the issue and informed customers that they were working to repair the network damage caused by the storm. While Moretti understood the challenges posed by the weather conditions, he believes the communication from Xfinity could have been better, considering the increasing reliance on online services.
Impacted Customers Face Work-from-Home Challenges
For customers like Robb Moretti who work from home, the prolonged internet outage due to the storm has become a significant challenge. Moretti and his wife had to drive to her office in icy conditions to continue working, while some people were unable to leave their homes due to the dangerous road conditions. The lack of internet access has highlighted the vulnerability of individuals whose work heavily relies on the internet.
People like Moretti are frustrated that the outage has lasted for over a week, and they have only recently received clearer communication from Xfinity. He feels that while some individuals are facing even greater hardships, it is important for Xfinity to provide timely updates to their customers, especially considering the essential nature of internet services in today's society.
Xfinity Works Towards Restoring Internet Services
Rachael Arnold, a spokesperson for Comcast, the parent company of Xfinity, stated that Xfinity crews are working tirelessly with local utility partners to restore internet services quickly and safely. However, she did not provide specific details regarding the number of affected customers in the Portland area.
On Xfinity's outage map, at least 6,000 customers were shown to be without internet service on Saturday afternoon. The actual number could be higher, as the map does not provide specific location details. Arnold also mentioned that in some cases, areas with electricity may still experience internet outages due to power outages in other locations affecting the network.
